Refund & Cancellation Policy

At Spatium Hub, we are committed to delivering high-quality, seamless, and reliable services through our digital platform. As we continue to grow and add more value-driven features — including but not limited to meeting room bookings, event space reservations, virtual office services, and on-demand amenities — it is important for our users to understand our policies regarding cancellations and refunds.

We believe in maintaining transparency, fairness, and a customer-first approach in all financial transactions.

1. General Policy

This policy applies to all paid services made through the Spatium Hub platform. By making a booking or purchase, users agree to the terms outlined herein.

2. Cancellation Terms

a. Standard Services (e.g., Room Bookings, Events, Amenities):

  • Cancellations made 24 hours or more before the scheduled start time of the service will receive a 100% refund.

  • Cancellations made between 12 and 24 hours before the scheduled time will receive a 50% refund.

  • Cancellations made less than 12 hours before the start time are non-refundable.

b. Subscription or Recurring Services:

  • Subscriptions can be cancelled at any time.

  • No partial refunds will be issued for the remaining subscription period unless explicitly stated.

c. Third-Party Services:

  • If the service is offered by a third-party provider integrated through Spatium Hub, cancellation terms may vary. Please refer to the respective provider’s policy during checkout.

3. No-show Policy

Failure to utilize a service at the scheduled time without prior cancellation will be treated as a no-show. No-shows are not eligible for a refund under any circumstances.

4. Refund Process

Once your refund is approved based on the cancellation timeline:

  • The refund will be credited back to your original payment method.

  • Refunds will be processed within 7–10 business days.

  • You will receive an email notification once the refund is initiated.

If you do not receive the refund within the mentioned period, please contact our support team with your booking reference number.

5. Modifications & Rescheduling

  • Users may request to reschedule or modify their service bookings up to 12 hours in advance, subject to availability.

  • If a rescheduled service is later cancelled, the original booking time will be considered for refund eligibility.

  • Modifications are not guaranteed and depend on service-specific terms and availability.

6. Exceptions & Special Circumstances

We understand that unforeseen situations may arise. In genuine cases of emergencies or platform-related errors, refunds may be handled on a case-by-case basis at the discretion of Spatium’s support team.

To raise a special request, please reach out with appropriate documentation or evidence (e.g., medical certificate, system error screenshot, etc.).

7. Contact Us

If you have questions about your bookings, cancellations, or refund status, we’re here to help:

  • Email: [email protected]

  • Phone: +91 7259356200

  • Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST

8. Policy Updates

Spatium reserves the right to modify or update this Refund & Cancellation Policy at any time to reflect changes in services or legal requirements. We recommend users review this page periodically for the latest information.